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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which AICC feature is designed to prevent an agent from being overwhelmed by automatically limiting the number of simultaneous interactions they receive?

A. The "Do Not Disturb" button on the UAP.
B. The call recording system.
C. Workload Management within the ICD.
D. The IVR self-service menu.

Answer: C

NEW QUESTION # 65
In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?

A. Use a single database with robust row-level security filters per tenant.
B. Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
C. Implement separate virtual machines for each tenant, with dedicated application and database instances.
D. Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.

Answer: C

NEW QUESTION # 66
In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?

A. A protocol for video calls.
B. A range of telephone numbers that are routed to the AICC system over the SIP trunk.
C. A type of audio codec.
D. A method for agent authentication.

Answer: B

NEW QUESTION # 67
Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

A. The real-time wallboard.
B. A separate report for each channel.
C. An Omni-channel Interaction Journey Report
D. The agent performance report.

Answer: C

NEW QUESTION # 68
Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

A. Managed service deployment
B. Public cloud (SaaS) deployment
C. Hybrid deployment
D. On-premises deployment

Answer: D

NEW QUESTION # 69
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Latest H21-287_V1.0 Exam Notes | H21-287_V1.0 Test Result

Free PDF Quiz Huawei - H21-287_V1.0 - HCSP-Presales-Service(AICC) V1.0 –Trustable Latest Exam Notes

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q64-Q69):

Hot Latest H21-287_V1.0 Exam Notes | Efficient Huawei H21-287_V1.0 Test Result: HCSP-Presales-Service(AICC) V1.0

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